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Customer Success
Strategies for Revenue Growth

DRIVE ACCOUNT EXPANSION BY OPTIMIZING YOUR CUSTOMER EXPERIENCE

Learn How

UNCOVER YOUR OPPORTUNITIES

Build a Strong Customer Success Foundation

Carema Consulting identifies your company’s opportunity areas within the three primary responsibilities of every customer success organization:

  1. Entrench:
    Achieve customer trust and build a moat around your business.
  2. Expand:
    Leverage that trust to learn about and tackle more of your customers’ desired business outcomes, which drives account expansion.
  3. Land:
    Accelerate new customer acquisition by feeding the top of your sales funnel via happy customers who are referral and reference engines.
Identify Problems

CRAFT UNIQUE BUSINESS SOLUTIONS

Develop Solutions to Your Unique Business Opportunities

We combine our unique approach with our experience leading B2B SaaS customer facing organizations to develop and implement right-size customer success solutions that leverage your company’s unique opportunities.

Craft Solutions

IMPLEMENT COMPREHENSIVE CHANGE

Ensure a Thorough Rollout of Custom Processes

Beyond partnering with you to develop right-size solutions to your company’s specific opportunities, Carema Consulting facilitates a full adoption and effective utilization of our customer success deliverables.

Implement Processes

THE EXPERT TEAM

We’re Your Senior Leaders

We have spent more than 30 years partnering with founders of early stage and high growth B2B software companies to scale customer-facing teams, with a particular focus on Customer Success organizations.

Meet the Team
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OUR SPECIALTY

B2B SaaS Companies

We strive to navigate founders of B2B SaaS companies around the pitfalls and potholes that we faced building and leading teams at our software companies from seed stage through Series C.

Explore Our Methodology
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Customer Success Stories

View All Success Stories

Insights